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Anthony Pr
Anthony Pr, Engineer
Category: Camera and Video
Satisfied Customers: 13943
Experience:  Electronics including Video Recording in all Formats
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How do I clear a paper jam in a canon pixma mg7120 printer?

Customer Question

how do I clear a paper jam in a canon pixma mg7120 printer?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it's a pixma 7120 about 5 yrs old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I took the paper draws out I did fid a jam but couldn't pull the paper out all the way
JA: Anything else you want the camera expert to know before I connect you?
Customer: this is a printer
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Anthony Pr replied 3 months ago.

Hello

Welcome

Please reboot the printer by unplugging the printer from wallpower wait 5 mins replug back in again let me know if there is any change please

Anthony

Customer: replied 3 months ago.
ok
Expert:  Anthony Pr replied 3 months ago.

let me know thanks

Customer: replied 3 months ago.
Rebooted paper still stuck support code 1313
Expert:  Anthony Pr replied 3 months ago.

OK please follow this procedure <<click

Let me know if you need more help

A positive rating of 3 to 5 stars (rating bar top of the page) is most appreciated thank you this will allow me to receive credit from the site thank you

Anthony

Expert:  Anthony Pr replied 3 months ago.

Do you need more help with this please?

Anthony

Expert:  Anthony Pr replied 3 months ago.

If you do not understand how the rating system works I would be grateful if you would read this thank you>>I am an independent technician using this convenient site like you are, that gives up my own time to help people such as yourself with their printer and electronic product, now i supply info and that info either helps to fix or draws a conclusion in either situation a technician to do this with you face to face will charge in excess of $100 (plus any repair work), so this is a big saving to yourself however site rules means I do not receive anything until you rate the answer 3 to 5 stars with the rating bar of stars at the top of the page then click submit, hopefully the explanation makes this clearer thank you ,note if you want to come back to the question you can any time for 30 days

Anthony