Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I am not working for nor affiliated with Canon, but will try to provide good advice.
What problem happens with Canon ImageBrowser, please?
Where are the photos that you wish to edit with ImageBrowser located? on a disc drive, or on a network location perhaps?
Can the software as it is, select and edit *anything* in the way of a picture, anywhere?
Or can it select a file on your hard drive, but not open it?
Then you most likely need to uninstall ImageBrowser, then restart your computer, then once you have restarted and logged back in, re-install ImageBrowser. See if that gets the edit function working again... though I am surprised that apparently haven't been told to do so, before this - ?
Did Canon help with the case?
If not, I can think of a few other things to try.
Try going into your firewall (assuming Canon's news is right) and enabling a path for the ImageBrowser program, out to ... well, I'm not sure where... the internet generally is too vague, and Canon did not say where their web-based portion of the ImageBrowser's edit function actually *is*... but at least as an experiment, give ImageBrowser, the program, permission - in your firewall on your computer - to access the internet freely.
If the web-access is the only problem, then that should cure it
And as for it being working a few months ago... if you have an adaptive firewall, it may have written itself a protective rule to shield ImageBrowser from accessing whatever it is that it accesses when you Edit with it (or, try to Edit with it.) This adaptive rule created by the firewall, might have blocked ImageBrowser off.
Causing the edit function to cease to function.
If you need guidance as to specifics in your firewall software, just tell me what program it is. And I will advise you and instruct you.
Then turn the firewall on again by all means, before it becomes a safety hazard.
So Canon said 'your IP address has something wrong with it'... that frankly sounds rather ignorant and general. Let's examine the IP address of your computer briefly nonetheless, this way:
open a Command Prompt window
type this command into it:
and press the RETURN key, once.
It should display three things we need to examine:
1. Default Gateway - an IP Address of 4 numbers with . (periods) between them.
2. IP Address - formed the same way.
3. Subnet Mask - a simpler IP Address, almost certain to be 255.255.255.0
Let me know what those three values are, please.
OK, good. The default gateway address is normal enough.
The IP Address is proper for that default gateway.
The Subnet mask you quote is normal - but you left out the terminating ".0" - I assume it was there - ?
There's nothing wrong with your IP address, despite what Canon said... and it sounded ignorant and now I have confirmed that it might be irrelevant.
However... do you have any Proxy settings, for your internet connection? If Proxy settings are included in your computer's internet setup, that could cause a 'bad IP somehow' situation, yes.
What Windows or MAC OS X version is on your computer, please?
Thanks for the information in response.
Then Canon's indication that you 'have something wrong with your IP Address' is not one that I can agree with. I do not concur with that notion - I see nothing odd about your computer's IP address at all.
What else can we examine or look into? I'm almost out of ideas on this matter, I'm sorry to say.
OK. In case another Expert has further ideas on this question, I have Opted Out, opening the case to other Experts.