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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15476
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a D800. Right now I can't take a photo. not sure what

Customer Question

hi, I have a D800. Right now I can't take a photo. not sure what setting I have set, but I have the aperture, shutter and exposure compensation icons blinking on the viewfinder and the display up top. any ideas. I'm desperate!
JA: What's the make/model of your camera? How old is it?
Customer: D800 maybe 3 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I was shooting a sunset and it was getting darker, but all of a sudden it just locked or the shutter wouldn't release and those three icons were blinking. I have gone through another bank to "reset" all my settings, but to no avail
JA: Anything else you want the camera expert to know before I connect you?
Customer: I believe that is it
Submitted: 29 days ago.
Category: Camera and Video
Expert:  Pete replied 28 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 28 days ago.

You can try resetting the camera first - find the QUAL. and +/- buttons on the top of the camera (they are both marked with small green dots).

Hold them both down for a few seconds. This will reset the camera's settings.

Now try taking a photo again - let me know if it works?

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You can always reply back at any time if you need any further assistance at all.

Customer: replied 28 days ago.
I had already tried he Qual +\- reset and it did not work
Expert:  Pete replied 25 days ago.

If resetting the camera did not work, then try updating the firmware to the latest version available - let me know if that helps?