Hi there. My name is*****'m sorry that you're having this problem. I will do my best to help. Can you tell me the exact model number of your camera please? Also.if your camera uses an sd card, it is likely that the card is locked. Please remove the card and look for a small switch that you can slide to turn the write protection off. If you have a different sd card that you can try, please insert that card and let me know the results.