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Richard, Technician
Category: Camera and Video
Satisfied Customers: 30220
Experience:  Extensive knowledge in a very wide range of subjects
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The LCD screen is displaying printer error and B200 is

Customer Question

The LCD screen is displaying printer error and B200 is displayed at the top
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: MG 6250
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: The printer had been turned off for a couple of days Blue and Yellow were flashing. This appeared when I turned it on
JA: Anything else you want the camera expert to know before I connect you?
Customer: This is a printer not a camera
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
did not work bought a new printer
Expert:  Richard replied 1 month ago.

ok, but there were additional steps would could take, if you still wish to, please let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated. Thank you
Customer: replied 1 month ago.
I have answered twice - It didn't work and I bought a new printer. Please refund. Thanks