Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Unfortunately service for these cameras is not generally practical. These GE cameras are at the bottom end of the quality spectrum, so for a 2011 model your camera has already lasted well past its expected service life for this brand. While it can be fixed, they are not supported by GE, they provide no parts or repairs.
There are some aftermarket repair options, and I can help you find a shop that could work on it for you, but repairs for these are often not possible simply because GE won't even provide parts for them. Even if you can get it repaired, that is not necessarily a good investment, as you will end up spending about as much to fix it as you would to buy a brand new camera, from a more reputable brand, and with a fresh warranty. You'll be in the $200 range for repairs, for little more you can get a better quality model like this: http://amzn.to/2d1tppz
If you'd prefer repair though, please let me know your zip code and I'll advise on possible repair options.
Best regards, ***** ***** for the news,
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
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