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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5007
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My battery was very low and when I try to use it it stuck in

Customer Question

My battery was very low and when I try to use it it stuck in zoom; I refreshed the battery but it stays in zoom and won't work. I own a DMC ZS50.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When you refreshed the battery, what exactly did you do?

I also need to ask a few other questions about the camera, please:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 month ago.
It was stuck in a zoom position, I eventually tried all the buttons. It is 7-9 months old. Not dropped; not operated in any extreme weather; not operated at the beach.
Expert:  Russell H. replied 1 month ago.

OK, I see, and I'm glad to hear it has been well-treated.

Was the battery that has been used in it so far, a new battery when the camera was new? or is it older, perhaps?

Customer: replied 1 month ago.
I have spare batteries and when I replace with another battery, it still doesn't work.
Expert:  Russell H. replied 1 month ago.

Be sure that any battery you use in the camera is, if new, charged up for 6+ hours on the charger (regardless of charger reading) before you try using it in the camera for the first time.

Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

Customer: replied 1 month ago.
I cannot clean with an erasure but wit h alcohol same results.
Expert:  Russell H. replied 1 month ago.

Then you may well have a defective camera, unfortunately.

One last suggestion:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

After that... if that fails... I will have a few more suggestions. Or, you could just let me explain my thoughts as to the probable eventual things to do for this camera, now. If you wish... let me know.

Customer: replied 1 month ago.
I'll try the battery overnight; after that, I don't know what.
Expert:  Russell H. replied 1 month ago.

If that fails... I will have a few more suggestions.

Get back to me when you know how it has turned out, tomorrow, please.


(PS: This is where you can rejoin the case:

- the page devoted to your case.)