Camera and Video
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Hi there and welcomeCan you remove the battery please then hold the shutter button down for 60 seconds then release.Wait 5 minutes, put the battery back in and try to turn it on.Tell me please if it now operates correctly Thank you
Can you turn it upside down and put it on something that vibrates such as an electric razor
Then power it on and off 5 times and tell me if this gets it unstuck and focusing please
Can you still get to the menu? If so, go to Menu, Setup and reset.
Once done, tell me please if you still have the issue.
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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