How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Technician
Category: Camera and Video
Satisfied Customers: 30168
Experience:  Extensive knowledge in a very wide range of subjects
Type Your Camera and Video Question Here...
Richard is online now
A new question is answered every 9 seconds

My Canon 70D just froze, an image is frozen in the camera.

Customer Question

My Canon 70D just froze, an image is frozen in the camera. What would you recommend that I do? Should I take out the memory card? Have I lost everything on the memory card? My other Canon 70D is in the shop for the same problem?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It is less than a year, I believe, Canon 70D.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: We are filming a cooking video, and we just noticed that the image had frozen. We have left it alone for about 20 min. now, hoping it would unfreeze, but it is still frozen.
JA: Anything else you want the camera expert to know before I connect you?
Customer: Hello
JA: Hello. What seems to be the problem?
Customer: I have not received an answer to my first question.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts and functions correctly

Thank you