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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I need a CD Installation Disk for my Sony Handycam DCR-HC21

Customer Question

I need a CD Installation Disk for my Sony Handycam DCR-HC21 and need to know how to obtain it
JA: What's the make/model of your camera? How old is it?
Customer: Sony
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Can't install to computer without CD that came with camera. Do not have the CD any longer
JA: Anything else you want the camera expert to know before I connect you?
Customer: No, just need a CD
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Louie replied 2 months ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially and on "...Can't install to computer without CD...", would you consider an alternate approach; i.e. a download link to the necessary drivers & software compatible to the Operating System of the computer?

And what is the Operating System / version of the computer please?

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