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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31287
Experience:  Extensive knowledge in a very wide range of subjects
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My Nikon D5000 camera has a error message

Customer Question

My Nikon D5000 camera has a error message
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Richard replied 2 months ago.

Hi there Sharon and welcome

Can you tell me please the error message it has?

Thank you

Customer: replied 2 months ago.
Error. Press shutter release button again.
Expert:  Richard replied 2 months ago.

Thank you

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now operates correctly please

Thank you

Customer: replied 2 months ago.
I am doing what you said.
Expert:  Richard replied 2 months ago.

Thank you

Customer: replied 2 months ago.
It still doesn't work.
Expert:  Richard replied 2 months ago.

ok, can you put a different memory card in the camera and tell me if it works with this please

Customer: replied 2 months ago.
No it does not.
Expert:  Richard replied 2 months ago.

Thanks

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 2 months ago.
Who does this repair in South Dakota or North Dakota?
Expert:  Richard replied 2 months ago.

any repair center will do this, though if it is under warranty it will be cheaper to purchase a replacement

Customer: replied 2 months ago.
thank you
Expert:  Richard replied 2 months ago.

your welcome, if you need anything else let me know and please remember the service rating

thank you

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