Camera and Video
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Hi there Sharon and welcome
Can you tell me please the error message it has?
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now operates correctly please
ok, can you put a different memory card in the camera and tell me if it works with this please
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
any repair center will do this, though if it is under warranty it will be cheaper to purchase a replacement
your welcome, if you need anything else let me know and please remember the service rating