I'm sorry about the issue. What happens when you turn on the camera and connect it to the computer? Does it show anything on the camera's screen and/or on the computer's screen?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,