Hello and welcome to JustAnswer, I look forward to assisting you today. Have you downloaded the latest utilities from Canon?
Okay, give me a minute and I will get you a link.
I am checking it now to make sure it is the correct version.
Okay go to this LINK and click on the smaller of the two green download radio buttons. It is a slow download so be patient. Run the file when the download is complete and it should update your current utility.
This is the one you are looking for.
Strange! I just downloaded it? Look about half way down and you will see another download link. Try that. If that doesn't work your browser may be blocking it and I will need to try to find another link for you.
Is your camera a Rebel XT?
Okay, another minute or two please.
Do you know if you are running Windows 10 64bit?
I'm still here. Be patient please.
Try this LINK for me please.
I understand your frustration. If all you are using the software for is to transfer photos from the camera to the computer, you don't really even need it. You can copy directly from the memory card to the computer.
No problem. You can request a refund by going to this link: http://ww2.justanswer.com/help