How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Camera and Video
Satisfied Customers: 36052
Experience:  Extensive knowledge in a very wide range of subjects
Type Your Camera and Video Question Here...
Richard is online now
A new question is answered every 9 seconds

I am unable to transfer photos from my camera sd card

Customer Question

I am unable to transfer photos from my camera sd card
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Where does the process break down? is there any error message accompanying the failure to transfer photos?

Customer: replied 9 months ago.
No but Microsoft have recently loaded windows 10 onto my computer and I have been having all sorts of problems
Expert:  Russell H. replied 9 months ago.

OK, I see. The introduction of Windows 10 may have changed matters for your system.

Have you loaded the Pandigital camera utility *after* Windows 10 was loaded on your computer?

If not, I would advise that you

1. uninstall the old installed instance of Pandigital camera utility

2. restart the computer

3. reinstall the Pandigital camera utility.

4. connect the camera, *after* it is done installing, and see if the Pandigital utility can use the camera properly.

Customer: replied 9 months ago.
I just installed it today and no response
Customer: replied 9 months ago.
even if the sd card is plugged into the computer
Expert:  Russell H. replied 9 months ago.

Is there any error message, or does the camera connection just seem 'dead' ?

Try looking in the


display, for a camera object or 'drive' that might appear, if the camera is being recognized by the computer.

Customer: replied 9 months ago.
have looked in this pc nothing showing
Customer: replied 9 months ago.
no aparrent error msg.
Expert:  Russell H. replied 9 months ago.

What is the maker and model of your camera?

Customer: replied 9 months ago.
Pentax K-x
Customer: replied 9 months ago.
Russell, can you email any things to try my wife needs me to take her to the doctors. Thanks Allan
Expert:  Russell H. replied 9 months ago.

It seems the camera is not recognized by your Windows 10 (upgraded) PC, but it should be.

I cannot find anything like Windows 10 drivers for your Pentax K-x model, though there should be something of the sort.

With apologies I have Opted Out... with a parting suggestion, that you may need to try a different USB cable, or several different USB ports on the computer, just in case one has gone dead.

Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please the make and model of your computer?

Thank you

Customer: replied 9 months ago.
Thank you Richard I have tried three USB ports and no3 worked so I hope it keeps working.
Many thanks ; Allan.
Expert:  Richard replied 9 months ago.

Perfect and good to hear Allan

IF you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you