Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Sorry to hear you're having trouble. What version of Windows are you running on your computer?
Which version of Windows is on your computer?
I'm sorry about the issue. With the camera powered on, what happens when you connect it to the computer?
- Can you open windows explorer (open a folder, or press at the same time the two keys Windows and E on the keyboard, then click on This PC (or Computer) on the left, then do you see the camera device there)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below to continue. Thank you,
OK. Please reply back on Monday to continue. Note: Our system will send automatic email reminders everyday; you can ignore it until you are available to continue. Thank you,
That's okay. No, you cannot transfer directly photos from camera to iPad, but you can connect the camera to the laptop with the camera's USB cable. Then you can connect the iPad to the computer and sync / transfer photos from computer to iPad. Thank you,
Also, there is no more Canon camera disk, but here is the solution:
- On your HP Windows 8.1 laptop, you can click on the website below:
, then once the download is done, open the download file cdw-inst-8-10-4a-24-r2-u01-9l.zip, then open the item CW8104aW_Installer... and install it
, once installation is done, you can turn on the camera and connect the camera to the laptop, then open the program CameraWindow DC on the laptop, then you can import / transfer pictures:
- If needed, another program to use for importing pictures is ImageBrowser EX at the website below:
; (the download file is IBXW_INST_1_4_0_5_U01_9L.zip)
- If needed, another program to use is ZoomBrowser EX:
; (the download file is ZB660INST_E)
Please get back to me whenever you are available to continue. Thank you,