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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I've had my camera for about 6 years. This summer it quit

Customer Question

I've had my camera for about 6 years. This summer it quit saving pictures. I have an SD card, have changed batteries, and nothing has worked. They will stay far maybe an hour then when I go to review, it says I have no pictures to review. Any ideas?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It is a Kodak easy share Z 712 IS and is about six years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I had been to a home show and taken lots of pictures for our new home. Prior to the home show, I had transferred all of my older pictures to my computer. A few days after the home show, I wanted to review my pictures and they were all gone. I've changed batteries
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That is a puzzling problem, and must be quite bothersome for you. I hope I can guide you through to a solution.

I suggest first of all, that you remove the memory card from the Kodak camera. Check on the position of the 'LOCK' switch on it. What position is that switch in?

Try it in the not-Locked position (slide in the direction of the base of the arrow, rather than in the direction of the point of the arrow next to the LOCK switch.)

Then put it back in the camera, take a test photo or two, and see whether the test picture(s) is/are saved and still there when you turn the camera back On again.

Let me know how that effort goes, please, by Reply To Expert. If it doesn't work, there will be other things to try.

If it does work, I like to know when a suggestion of mine has turned out OK! so please inform me. Thanks.

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