My name is***** will try my best to help you with your question.
If you haven't already done so, try updating the Virb Elite to the latest version available, using Garmin Express:
Let me know if that works?
The online manuals aren't really much use; the video guide tutorials are much better, starting with this one: https://www.youtube.com/watch?v=fycvjRLta5Y
You can check the available warranty cover from Garmin at:
Sorry to be the bearer of bad news on this occasion; I am only credited a portion of your payment for my time - the rest goes to the website.
The main point of your question was where you could send it to be checked and fixed, and I think I have answered this.
Let me know if I can be of any further assistance at all?
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