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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15448
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a Canon 70D, I can't turn it on and I have the

Customer Question

Hello, I have a Canon 70D, I can't turn it on and I have the message "Update file cannot be found. Please check the memory card and reload the battery and try again".
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon 70D
JA: What troubleshooting have you tried?
Customer: I can't switch it on
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I just need an advice, how much does it cost ?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Ok thanks
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Pete replied 2 months ago.

Hi there

Customer: replied 2 months ago.
Hi Pete
Expert:  Pete replied 2 months ago.

Were you trying to update the firmware on your camera when this occurred?

To resolve the problem, try starting the camera up without a memory card first, then:

  • Checked current firmware version
  • Insert a SD card and low format it using the camera
  • Copy updated firmware to the SD card root
  • Eject the SD card
  • Put the SD card into the camera
  • Turned it back ON
  • Go to Menu > Last tool icon > Firmware Ver > Update : OK