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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16876
Experience:  Over 16 years of experience installing and repairing electronics.
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Thank you... I am trying to record video. It is in video

Customer Question

thank you... I am trying to record video. It is in video mode and standby... everything appears on screen that I am viewing and as I press record... red record circle appears but everything freezes on viewfinder
JA: How long has this been going on?
Customer: just yesterday as we were trying to record another video
JA: What troubleshooting have you tried?
Customer: ??? what do you suggest? The only way to get the camcorder to unfreeze is to remove battery and start up again. But, happens each and every time
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Pete replied 9 months ago.

Hi there

What is the make and model number of the camera please?

Approximately how old is it?

Customer: replied 9 months ago.
Approximately 1 year old. HMX-180 model Samsung camcorder. Battery good & fully charged. SD card 64gb SanDisk 10 series
Expert:  Pete replied 9 months ago.

Sorry, I don't recognize that model number and haven't been able to find anything about it at all.

Can you please confirm - is it HMX-F80?

Customer: replied 9 months ago.
That's ridiculous... It's a Samsung hmx - f80. Just Google it
Expert:  Pete replied 9 months ago.

Ok, thanks! (you said -180 first time)

Expert:  Pete replied 9 months ago.

Try updating the software on the HMX-F80 and let me know if that helps?

http://www.samsung.com/uk/support/model/HMX-F80BP/XEU

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Expert:  Pete replied 9 months ago.

Hi, just checking in on your question, do you need any further assistance?

Expert:  Pete replied 9 months ago.

Hi, just checking in on your question, do you need any further assistance?