Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Do you still need help with this? If so, can you please provide the make/model of the dvr?Note that this is a paid support service, and you have paid the full fee (which is more than $5) already at this point, but we do need to communicate back and forth to continue. Free support is typically not provided for these devices.