How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have a Canon PowerShot ELPH115 IS. It is stuck on open.

Customer Question

I have a Canon PowerShot ELPH115 IS. It is stuck on open. The on/off switch is pressed all the way down and will not release, Pressing it down further makes the camera make a repeated clicking sound. What do you suggest?
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell A. replied 3 months ago.

Hi,

Please be aware that resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation, over a few days, to make the lens move freely.

Make sure that the battery or batteries are new or fully charged.

First, use canned compressed air, around the lens barrel, to attempt to clear any possible obstructions (sand or grit) which may be causing this issue. If no improvement, proceed with the troubleshooting steps below.

Put the camera switch in the Off position.

Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing.

If you notice that the gap is not even all the way around the lens, the problem should be easy to fix.

This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.

Next, if uneven, apply gentle pressure down the lens on the side where the gap is the biggest.

You should hear a "click" as it pops back into place.

Try powering the camera on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following.

Turn the camera off.

Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement.

Do so with both sections of the lens. You will hear a "click" as it pops back in place.

Power the camera on. Next, try to pull and twist on the largest ring of the lens while turning the camera on.

Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Lens errors are a common problem. It may just be misaligned or an internal component has failed due to the impact. Here are a couple of links to some other things to try. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since you can't use the warranty and yours has been dropped, they may save you an expensive repair bill. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time.

Click on or copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 3 months ago.
thank you for the detailed instructions and referrals to relevant web sites. However, the Off/On button is STUCK. It is in a pressed down position. When you say " Put the camera switch in the Off position." it is not something I can do. What do you suggest?
Expert:  Russell A. replied 3 months ago.

Unfortunately, there is not a simple user replacement for the button failure. Apparently, the spring that returns it to the up position has failed. Unless you can flick the switch up to make it pop out, then, conventional service is the only option. United Camera, at the link below, can do this for under $50.

http://www.unitedcamera.com/canon-camera-repair/#devicetype3

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 3 months ago.
Sorry to be so late. I hope to get to this tomorrow and will bet back to you
Expert:  Russell A. replied 3 months ago.

Not a problem. I'll be around...

Customer: replied 3 months ago.
thank you
Expert:  Russell A. replied 3 months ago.

You are quite welcome.

Customer: replied 3 months ago.
Thanks for camera repair referral. They will not work on this model. Should I get a refurbished similar model? What do you suggest ?
Expert:  Russell A. replied 3 months ago.

Refurbished units from Canon have a full 1 year warranty. If, because of the familiarity with the operation, the same model works for you, please see the link below.

http://shop.usa.canon.com/shop/en/catalog/powershot-elph-160-black-refurbished?validateCanonAuthToken=true&pageGroup=CatalogEntry&DM_PersistentCookieCreated=true&pageName=CatalogEntryPage&ddkey=http%3Aen%2Fcatalog%2Fpowershot-elph-160-silver-refurbished

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 3 months ago.
Thank you. Very helpful
Expert:  Russell A. replied 3 months ago.

You are quite welcome!

Related Camera and Video Questions