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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Sony HandyCam DCR-HC26. The LCD screen is not

Customer Question

Hello!
JA: Hello. What is your issue regarding?
Customer: I have a Sony HandyCam DCR-HC26. The LCD screen is not working
JA: How long has this been going on?
Customer: Over a year.
JA: What troubleshooting have you tried?
Customer: None
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: As of now no
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do what I can to provide the right answer to your question.

How old is the Handycam in question? measured from its original date of purchase?

What sort of onset for the problem was there, or did it happen quite suddenly?

Customer: replied 10 months ago.
It's on going problem. I would say its atleast 5-7 years old from its original day of purchase.
Customer: replied 10 months ago.
Not sure what happened or when the LCD screen stopped working. I just noticed it today when I was trying to view old family videos
Expert:  Russell H. replied 10 months ago.

OK... thanks for the ready response.

Is the LCD screen blank and dark, or white and otherwise blank? or some other form of 'not working', please?

Customer: replied 10 months ago.
It is not blank or dark. When I turn on the Camcorder, it displays on the screen to set up the date and time. When I press on the screen to adjust the date and time nothing happens. As if's it is not registering my touch.
Customer: replied 10 months ago.
Therefore, I can not rewind or play any tapes on this camcorder, because it just doesn't register my touch when I press onto the screen
Expert:  Russell H. replied 10 months ago.

OK. That's more hopeful than I thought at first.

But, is it the case, that the touch-screen functions are all 'dead' or unresponsive?

Customer: replied 10 months ago.
that is the case. Unresponsive
Expert:  Russell H. replied 10 months ago.

That may eventually require repair-servicing.

But one thing can be tried:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Customer: replied 10 months ago.
Oh Ok. I understand
Customer: replied 10 months ago.
I was looking into a repair service somewhere in my area
Customer: replied 10 months ago.
But I will give your advice a shot
Expert:  Russell H. replied 10 months ago.

Meanwhile - what is your region? by zip code. I can look up repair-servicing facilities authorized to service your HandyCam, meanwhile.

Customer: replied 10 months ago.
My zip code is 07011, Clifton NJ
Customer: replied 10 months ago.
that would be helpful!
Expert:  Russell H. replied 10 months ago.

OK, will do. Let me know tomorrow what the result of the advice I gave is. Thanks.

Customer: replied 10 months ago.
Ok will do!
Expert:  Russell H. replied 10 months ago.

OK.

Expert:  Russell H. replied 10 months ago.

Having looked it up, it turns out that the nearest Sony facility for repair is not too far from you (compared to how it might be):

Eastern Service Facility
Teaneck
Sony Service Center
Sony Electronics Inc.
123 W. Tryon Avenue
Teaneck, New Jersey 07666
Voice:(###) ###-####br />FAX:(###) ###-####br />E-mail: *****@******.***

To find out service procedures and repair rates, click this link:

http://pro.sony.com/bbsc/ssr/services.servicesprograms.bbsccms-services-servicesprograms-sendinrepair.shtml

To request depot (or field) service, click on this link:

https://servicesplus.us.sony.biz/sony-repair.aspx

and other info, if and when the time comes.

Customer: replied 10 months ago.
Awesome! Thank you so so much!
Expert:  Russell H. replied 10 months ago.

OK, and let me know tomorrow how my advice went.

Customer: replied 10 months ago.
Ok will do thank you again!
Expert:  Russell H. replied 10 months ago.

You're welcome. Over and out for now.

Customer: replied 10 months ago.
0)
Expert:  Russell H. replied 10 months ago.

Good morning. Let me know whenever you are finished with the advised procedure. Thanks.