Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It must be quite frustrating to have something that was formerly reliable, come to fail you like that. I hope I can advise you through to a solution.
The first thing I would have to ask is: What computer do you have, an Apple computer, or a Windows PC?
OK, thanks for the response.
I think you should open
Devices And Printers
and with the camera connected see if it has an entry there, for the camera device. Does it? if so, double-click on the camera's icon there.
Well done. It should be there when connected.
And that's a good sign: your camera is still working, and recognized by the computer. (If it weren't, that would be a major problem.)
Now, you want it to work with Canon's Camera Window program.
There are two approaches possible:
1: get the current Camera Window installation working, or
2: uninstall the current Camera Window program, and restart the computer. Then after the computer is restarted, re-install the Camera Window program from scratch... and hope that gets it working again.
There's one thing you can try for the first approach. There's the second approach though, which is more promising of an eventual success.
I'd recommend trying (2). Let me know what you would prefer, and how it goes, please.
Perhaps it is indeed best to adjust settings for the program.
Hardware and Sound
and see if your camera is listed there. Choose to have it open Camera Window, if that setting is possible.
That's OK, next week will do. You're welcome.
OK. That's the Control Panel, sure.
Did you check
or did you not find AutoPlay?
I just need to make sure, once, please.
OK. Thanks for double-checking.
If your program "failed to import", then have you had any of these happen to the system lately:
1. upgraded to Windows 10, or other major upgrade
2. changed the location, in the file system, of what folder you want the imported photos from the camera to go into
3. changed your Windows user-name permissions or login etc., perhaps.
It's OK, I comprehend self-employment and long hours.
Does the Camera Window program open automatically, though?
If it does, and that is where the error occurs, about 'Failed To Import', then you might next try to see if the camera is accessible through 'Computer' or 'ThisPC' or 'This PC'. See if the camera is shown there when it is connected to the computer and has been connected for at least 1/2 minute.
If the camera is shown there, double-click upon its icon, or otherwise select it, and see if you can still go through the camera as if it were a disk drive device.
If you cannot, then the camera may not be fully connecting to the PC. In which case, try other USB ports, or another cable to connect with.
I'm puzzled what else to suggest, *if* you genuinely went through all three steps in order, of
1. doing an Uninstall of the program "Camera Window" in
Programs and Features
2. and then restarted your computer, or rebooted it
3. and then reinstalled Camera Window afresh.
Is it perhaps, that your computer had a major update recently? If you installed Camera Window from a disk, it might be incompatible with, or not listed as compatible with, your current/updated Windows version.
Check the CD label for compatibility listed on it, with your current Windows version.
(Windows version can be read off of
System and Security
if you need to.)
Let me know, please, as to the above-mentioned details. I will advise you further when you get back to this question. Thanks.
I have no power to charge your account.
And I am determined to think through to a solution. I do not wish to be paid for less than the righteous solution to the problem.
Windows 8.1 may perhaps be bit beyond Camera Window for up-to-Win-7... though that's a marginal hope at best. So in pursuit of that I ask:
Have you gone to
and selected Windows 8.1, then gotten the
Camera Windows v8.10.4
which can update anything of the sort to full Windows 8.1 compatibility
and tried that?
It's a shame, though.
Would substituting some other program for Camera Window do? there are others, that I have used myself.
Definitely you can use other programs with your Canon camera!
It all depends upon the AutoPlay setting that associates a program with your camera. That associated program could be *any* program. Though some would not work so well, of course.
What would you want in such a program? just the ability to download images onto your computer from your camera? or other things, like image editing, etc.?