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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My JVC Everio camcorder was working perfectly. Then it

Customer Question

My JVC Everio camcorder was working perfectly. Then it stopped. It has flashed on a few times, but only for a fraction of a second. We have a football game at our high school tomorrow & I want to record. HELP!!!
JA: How long has this been going on?
Customer: It has been fine earlier tonight at a pep rally. I was recording and then it flashed off & hasn't worked since.
JA: What troubleshooting have you tried?
Customer: Tried to locate the reset button. Called JVC customer service, but they were closed.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so.
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 9 months ago.
No to temp extremes & humidity. It is several years old. Was recording fine. I stopped recording. Then when I started again it didn't work.
Expert:  Russell H. replied 9 months ago.

How old is the battery in it?

Does its charger plug into the camcorder itself? or are the batteries / battery / battery pack removed for charging?

Customer: replied 9 months ago.
Battery is original. I have charger that battery goes into.
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 9 months ago.

Then I recommend this, simply:

Replace the battery, with a new one - new from the store, that is.

Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Customer: replied 9 months ago.
Where is the reset button? I do not think it is the battery.
Expert:  Russell H. replied 9 months ago.

Let me look up that information (but, if the battery is several years old, it is very likely to be a case of simple battery failure.) It will be a few minutes...

Expert:  Russell H. replied 9 months ago.

The RESET button is 'somewhere' on the camera body, or perhaps in the Menu system.

I have to know the exact model of Everio before I can tell you for sure how to reset it. Let me know, at your convenience, please.

Customer: replied 9 months ago.
JVC Everio. Dual memory one touch export.
Expert:  Russell H. replied 9 months ago.

Please look for the manufacturer's label. Possibly on underside, possibly inside battery compartment door of camera.

That will tell the true Model number. It is needed, to tell what camera we're dealing with precisely enough.