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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Have a Nikon D80 approx 8 years old. on vacation now(!) and

Customer Question

have a Nikon D80 approx 8 years old. on vacation now(!) and it poops out. Get "ERR" in the display and number"1.5" in lower right corner under the K. Shutter fires but sounds slow and nothing comes up on the rear LCD screen... only r11 (briefly) when shutter clicks. previous shots on card are viewable
JA: How long has this been going on?
Customer: Started today
JA: What troubleshooting have you tried?
Customer: Removed and switched batteries
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: removed card and reinserted. switched lenses. made sure ring was set on 22.
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I think that, unless your camera is 'broken' and in need of service-repairing, it might be that its functions are crippled by an inadequate battery that has aged somewhat.

Rechargeable batteries, eventually, all fail, either by not delivering enough power, or by not providing enough voltage to power the device they supply.

In this case, picture-taking and image-storing may be impossible owing to inadequate power from the battery.

If the charger is of a type that plugs into the camera, then try the camera with the charger plugged in to it. If the camera works fine that way, then your battery (or batteries) are indeed suspect and should be replaced.

(And if that is the case, then the replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.)

Let me know what you think, please, since you are on the scene as it were, and know the history and age of the batteries you are using.

Customer: replied 2 months ago.
I doubt that is the problem. I have two batteries, an old one and a new one. Both fully charged, and camera display indicates fully charged when inserted. I cannot use the camera while charging (batteries must be removed and placed in charger)
Expert:  Russell H. replied 2 months ago.

Is there another lens to try using? perhaps the lens assembly you have mounted on the camera is where the problem is.

Customer: replied 2 months ago.
Same result with both lenses...I only have two:Nikkor 70-300 and Quantaray 28-90. Both worked fine until today...too much of a coincidence for both to poop out at exactly the same time. Seems like a camera issue
Expert:  Russell H. replied 2 months ago.

I would agree the camera is probably where the fault is.

Is there anything odd about the memory card in the camera, perhaps?

Were you using the camera in the bright hot sun, in temperatures above 92 degrees F., or in high humidity conditions?

Customer: replied 2 months ago.
not really unusual with the card...tried two others and no change. It was warm, but no humidity. Shouldn't have been too hot. Shutter fires but feels/sounds a bit sluggish and no image captured. Nothing on the rear LCD screen, but I can toggle thru previous pics.
Expert:  Russell H. replied 2 months ago.

Is it possible that something, dirt or dust, might have gotten on the camera lens mount, while a lens was being changed? Or, that you might have touched the contacts on the lens mount (most likely the lens mount on the camera body) ?

Customer: replied 2 months ago.
Possible. I know dirty mounts can be an issue. Ive wiped with a swab. Already tried the basics. Was hoping I just bumped a switch or had it with a wrong setting, but I may have a more serious mechanical issue. A re-set to factory specs might help too, but don"t have manual with me. BTW, thanks for the quick responses.
Expert:  Russell H. replied 2 months ago.

I'm sorry - somehow your response got lost for a few hours.

I suggest, since ERR probably means something fairly serious is wrong, that it may be either

- sporadic, that is, not permanent, or

- permanent 'breakage' of the camera, not just a glitch.

You can try a factory settings reset, but an 'ERR' really has nothing to do with that.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf or other undisturbed place for overnight. Then put the batteries back in and try the camera again.

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