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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I installed the Kodak Easy Share software onto my HP laptop.

Customer Question

I installed the Kodak Easy Share software onto my HP laptop. I had installed it onto my PC a number of years ago. I have a Kodak Easy Share Z730 camera. When I tried to install the software onto my laptop today, I didn't realize that my computer repair guy had already installed it for me onto my laptop. When I installed it, it asked me to choose one of three options - something like that it would only work on one place, that it could work on various places, or something else. I chose the one to work on more than just one computer. Now I can't get it to work. Can you help me?
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 6 months ago.


I'm sorry about the issue. What happens when you turn on the camera, and plug it to your HP laptop?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Camera Tech replied 6 months ago.

Please stay with me on this web page. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,