How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 14371
Experience:  Years of experience.
30759776
Type Your Camera and Video Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I have the 28-70mm 2.8 and it won't autofocus unless I

Customer Question

Hey I have the 28-70mm 2.8 and it won't autofocus unless I giggle it in the camera, it is working less and less now though. It worked perfectly at the beinnong but now it seems to barely connect. Is it a problem with the lens or the motor or connection?
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I ask for the model name of your Nikon camera? Once I have this information, I will be able to answer your question.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
Nikon d750. I do not trouble with any other lens autofocusing and this one has only started doing it recently after 2 years of owning it. It is getting progressively worse where now even jiggling it is not working.
Expert:  Jason Jones replied 3 months ago.

Thank you for the update.

On the camera, in the focus menu, enable AutoFocus-On and AutoFocus-C. Then from the Custom Settings menu, choose Auto Focus, and set AutoFocus Activation to off. Once that is complete, test the lens once more to verify it is working.

Please, report back with your status.

Customer: replied 3 months ago.
It already is. All the settings for autofocus are correct.
Expert:  Jason Jones replied 3 months ago.

Is the lens dirty at all? Please, clean both sides of the lens and test it once more.

Customer: replied 3 months ago.
I already did that. All connections are clean on lens and camera:
Expert:  Jason Jones replied 3 months ago.

I am referring to cleaning the actual glass lens. Is that also complete?

Customer: replied 3 months ago.
I have done that
Expert:  Jason Jones replied 3 months ago.

At this point, as you may already be aware of, the connections on the lens may be faulting and/or the lens itself is faulting. In either case, the fix will be to replace the lens. Does that all make sense?

Customer: replied 3 months ago.
Ok thanks.
Expert:  Jason Jones replied 3 months ago.

You are very welcome. Thank you for your time and patience today.

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:
http://JasonFixedit.com

Expert:  Jason Jones replied 3 months ago.

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

Related Camera and Video Questions