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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I've never ever had a problem with my Coolpix 16.0 megapixel

Customer Question

I've never ever had a problem with my Coolpix 16.0 megapixel camera, until now. For some reason, the upload to my Apple desktop takes longer and doesn't show the pics as they load...then it says the .JPG format isn't the correct format, and it seems I may as well just delete the photos. Did I change some internal setting on the camera inadvertently? Or is it something else? Can my National Parks photos be saved? Any expertise would be gratefully accepted.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  jinsmn replied 4 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your compute and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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