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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I can not download my pictures off my phone, every time I

Customer Question

I can not download my pictures off my phone, every time I try I get a picture of a cell phone with the numbers `XT1563`telling me that there are no pictures to download, can you please tell me how I can get back my `DCIM`(I think those are the letters) so I can remove the pics from my phone. I have a motorola MPD24.107-52. Thanks.
JA: How old is the phone?
Customer: 6 months
JA: What troubleshooting have you tried?
Customer: I`ve tried my settings, I`ve gone to my provider who did not know how to do it, I`ve asked everyone I could and no one seems to know I could download a month ago and now all of a sudden I can not
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No that is it, thank you so very much
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Do you still see those pictures on your phone?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Camera Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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