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Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1690
Experience:  25+ years experience as a camera and video technician.
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How does your service work?

Customer Question

hello
how does your service work?
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

The service works as such; you ask your question and I answer it. May I ask how I can help today?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 4 months ago.
My shutter doesn't work at all on my d90
Expert:  Jason Jones replied 4 months ago.

Thank you for the update. How old is the camera? When was the last time that the Shutter did work?

Customer: replied 4 months ago.
My Shutter on my d90 doesn't work at all.
Expert:  Jason Jones replied 4 months ago.

ok.

How old is the camera? When was the last time that the Shutter did work?

Customer: replied 4 months ago.
It's around 5 years old, Hasn't worked for around 6 months. Says "err"
Expert:  Jason Jones replied 4 months ago.

Please, do the following:
- Push the lens release button then twist the lens a bit, as if to remove it, then twist again to secure the lens, the shutter will work again.

Did that help?

Customer: replied 4 months ago.
no
Expert:  Jason Jones replied 4 months ago.

The issue may be related to your focus options. Change the focus option to Manual and try again.

Customer: replied 4 months ago.
ok
it's not releasing, but there is no err message
Expert:  Jason Jones replied 4 months ago.

Okay, thank you. Turn the camera off and on once, and try again.

Customer: replied 4 months ago.
i get the err message when i change the setting on auto
Expert:  Jason Jones replied 4 months ago.

Okay. Don't put it on Auto. Turn the camera off and on once, and try again.

Customer: replied 4 months ago.
ok, shoul i press the shutter release?
Expert:  Jason Jones replied 4 months ago.

Yes

Customer: replied 4 months ago.
nothing
Expert:  Jason Jones replied 4 months ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 4 months ago.
Great..thanks!
Customer: replied 3 months ago.
Expert:  Rick replied 3 months ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

The "ERR" message is a general error symbol that simply means something is wrong with the camera and needs to be looked at by a qualified technician. If it is just a shutter issue, it can be replaced but it really isn’t a user serviceable problem and should be repaired by a qualified technician. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you.

Expert:  Rick replied 3 months ago.

Just a note to see if I can be of any further assistance?

Please provide a positive Rating so that I may be credited for my efforts.
If I can be of further assistance, please ask rather than leave a negative response.

Thank You

Rick

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