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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Nikon coolpix 3 month old. The shutter is stuck,

Customer Question

I have a Nikon coolpix 3 month old.
The shutter is stuck , only athin diagonal line of lighton the sreen.
Could this be fixed under warranty?
Ron
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell A. replied 4 months ago.

Hi,

Unless there is visible physical damage, your camera will definitely be covered under Nikon's warranty. A unit that is this new should not fail in this fashion. This appears to be a factory defect. You can register you camera for repair or replacement at the link below.

https://help.nikon.ca/app/product_registration

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

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