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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have an Olympus Tough Model NO. TG 830. When I turn it on

Customer Question

I have an Olympus Tough Model NO. TG 830. When I turn it on it only stays on for 5 sec. Then goes into sleep mode, not long enough to get a picture. ,HELP.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Greg A. replied 4 months ago.

Hello & Welcome,

Sorry I didn't see your question earlier and to hear of any issue you are having with your TG-830.

To help you with this issue, may I ask:

1) The AGE of the unit?

2) When the camera was last used SUCCESSFULLY?

3) WHEN this issue first began?

Thanks

Customer: replied 4 months ago.
1 unit is 2 years old
#2 It's been this way since new
My son in law has the exact same camera his stays on for 8 minutes before it shuts off.
Expert:  Greg A. replied 4 months ago.

OK - I see that you mentioned "Everything" for the "Already Tried" question.

So may I ask if you have tried swapping the battery - with your son-in-law's camera, to see if that makes a difference?

I only ask because the unit going into sleep mode (or shutting off) is usually associated with the level of charge in the battery.

Can I also assume that the battery has been FULLY CHARGED before each time you have attempted to to use the camera?

Thanks

(im)

Expert:  Greg A. replied 4 months ago.

Hi again,

I see your request for a Premium Service (phone call), but I'm not close to a phone right now to be able to call. But another expert may take your call request at any time.

If you would like to continue in this format, please let me know about the battery swap (if it occurred) or any OTHER details about the other steps you tried to look into this issue.

Thanks, ***** *****

(im)

Expert:  GeekGal replied 4 months ago.

Hi Jacob. My name is***** you still want a phone call? If so, please let me know the best time to call and I will do my best to be available.

Customer: replied 4 months ago.
Please discontinue all conversation.
Jacob
Expert:  GeekGal replied 4 months ago.

Done. Have a nice day!

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