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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have not used my Ixus 500 for at least a year. I loaded

Customer Question

I have not used my Ixus 500 for at least a year. I loaded the battery but there is obviously no connection to the lens anymore. I can watch the old photos on the screen
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Perhaps you need to clean the contacts on the lens mount of the camera body,

and also the contacts on the lens mount of the lens assembly, corresponding to the previous contacts on the camera body.

Cleaning should be done gently (so as to avoid rubbing off the rather thin coating on the contacts) by rubbing slightly with a clean dry soft cloth.

Then re-mount the lens assembly, and try turning On the camera again.

Let me know how it goes, in Reply To Expert, please. Thanks.

Customer: replied 4 months ago.
the ixus 500 is a compact camera, so you cannot remove the lens
Customer: replied 4 months ago.
Any more ideas?
Expert:  Russell H. replied 4 months ago.

Please tell me more about

"obviously no connection to the lens anymore"

and if so, what error message is on the camera's sceen.

?

Customer: replied 4 months ago.
There is just a black screen when I switch to photo modus and if I make pictures the pictures are black as well
Expert:  Russell H. replied 4 months ago.

I have to admit that sounds bad, I'm sorry to say.

I need to ask a few questions about the camera and its history, please:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 4 months ago.
Come on, that is nuts. The camera was working perfectly until I have stored it the last time. It was perfectly stored with a dehumidifier within a diving case, battery removed. The backup battery is working, showed the date from the beginning, the batteries are good.
Expert:  Russell H. replied 4 months ago.

How old are the batteries now being used in the camera?

How old is the camera itself, measured from its date of purchase, please?

Customer: replied 4 months ago.
the camera is 10 years old, the batteries maybe 2 years
Expert:  Russell H. replied 4 months ago.

I admit I have no more to suggest to help with this case, I'm sorry to say.

I have Opted Out, opening the case to other Experts in this category, at no additional charge to you. A second opinion from another Expert here may or may not be coming along shortly... if and when another Expert takes up the case, you ought to receive a notification email.

Thank you for your patience, and for asking your question here at JustAnswer.com.

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