Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I understand that you are using a mobile app called iPolis, which is used to monitor or access networked cameras or IP cameras.When you hit the register button, what is the result?
Is the register button in the iPolis app, or in some other window or program?
Is your phone connected to internet, at least? if so, then what is the full and exact error message, please, and is the camera icon that when hit says to register the IP, in the iPolis app?
OK. You register for a DDNS (never mind what that is) address on the internet for your camera system and DVR (if your camera system has one.)
You register on the samsungipolis.com site, yes.
To 'register' means you have to sign up to have a DDNS IP address assigned to your camera system.
You sign up on that site.
So I think what you do is, you click on Sign Up.
Does that make sense, given what you see and what is happening on the web site?
Have you already gotten through this process at the website:
On the MY DDNS page, select ProductRegistration.
- In the Product ID field pick a unique and easyto remember ID that identifies your DVR setup (i.e. lastname,home1, work1, etc). This will be your host address. (samsungipolis.com/productIDexample samsungipolis.com/home1 for instance, for a 'home1' ID.)
- Classification is Urban Security.
- Model number is (your DVR's model #)
- Complete Setup
I cannot use that website, since I do not have you login information. (Since this is a public page, I must caution you to not post it here.)
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
You have to do some configuration on your DVR at this point, to get the iPolis app to work on your mobile phone. Would you like to do that?
I'm evaluating that - thanks for posting it.
Now you will have to configure your home router, to allow access to the DVR on your router's local network, to e.g. your mobile's iPolis app from 'outside'.
More or less like this:
Log into your home router.
Under Application and Gaming (in Linksys/Cisco routers) select Single Port Forwarding.
External Port: 80
Internal Port: 80
IP Address: The static IP of the DVR you set up previously.
At this point I have to caution you: you shouldn't have chosen 'DHCP' as shown in one of the posted images you put up. Instead, choose 'Static IP' and set it to
and the other values, copied off first before you switch 'DHCP' to 'Static IP'.
Very well. Would you feel that I deserve a rating for my work on this case?
I understand your disappointment. The situation must be quite frustrating.
I have Opted Out, opening the case to other Experts in this category.
Also, your Live Phone Call service request is open to all Experts who may want to take it up.
Thank you for your patience; I believe we have so far covered all the basics about the setup of your DVR with a static DDNS internet IP address.
I have no power over phone call requests, except to accept them when it is right to do so.
I also have no power to pass such a request (to cancel the phone call request) to Customer Support at JustAnswer.com, I regret to have to say, honestly.
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with your request.
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