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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1564
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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Jvc gz-mg670bu I bought a new computer and the everio media

Customer Question

jvc gz-mg670bu
I bought a new computer and the everio media browser doesn't automatically come up
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Dan replied 5 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Is your new computer running Windows 10?

Customer: replied 5 months ago.
Expert:  Dan replied 5 months ago.

Okay thank you. Have you installed the software?

Customer: replied 5 months ago.
I had the program on a different computer that the screen is now cracked. I also have everio media browser 3 for a newer camera and that automatically installed. I am not sure why the media browser 1 will not automatically install from my other camera
Expert:  Dan replied 5 months ago.

What model is your camera please?

Customer: replied 5 months ago.
it is jvc gz-mg670bu
Expert:  Dan replied 5 months ago.

Are you using two different models of cameras?

Customer: replied 5 months ago.
one is for media browser 3 and that works just fine. it is the camera for media browser 1 that I can't get the program to install
Expert:  Dan replied 5 months ago.

And I presume you are trying to install both browsers on your new Windows 10 computer then, is that correct?

Customer: replied 5 months ago.
Media Browser 3 is already installed I had no problem wit that
Expert:  Dan replied 5 months ago.

The problem you are having is due to the incompatibility of browser 1 with Windows 10. Give me a few minutes please and I will see if there are any update options.

Customer: replied 5 months ago.
ok thank you
Customer: replied 5 months ago.
I other laptop that is broken now the everio media browser 1 worked. It must be compatable
Customer: replied 5 months ago.
my
Expert:  Dan replied 5 months ago.

Do you have both browsers installed on the old computer?

Customer: replied 5 months ago.
it is
Expert:  Dan replied 5 months ago.

Is it running Windows 10 also?

Customer: replied 5 months ago.
Expert:  Dan replied 5 months ago.

Go to this LINK then scroll down to the bottom of the page and click on the download link. After the file has downloaded, install it then try connecting your camera again.

Customer: replied 5 months ago.
I will try it but I think this is just the update that only works if the original program is installed. I will try though
Customer: replied 5 months ago.
it says it only works if original version is installed. it is supposed to install right off the camera
Expert:  Dan replied 5 months ago.

Do you have an installation CD for the original software?

Customer: replied 5 months ago.
no the camera is s upposed to do it automatically
Expert:  Dan replied 5 months ago.

Which is no doubt the problem. Let me see if I can find it.

Customer: replied 5 months ago.
OK
Expert:  Dan replied 5 months ago.

Give this LINK a try.

Customer: replied 5 months ago.
is that link safe? looks like a virus when I go to install
Expert:  Dan replied 5 months ago.

You are right. I had checked it before and it was safe, but not now. We are running out of options to get this installed. I will see if I can locate it but since it was never really meant to be downloaded you might not be able to find it?

Customer: replied 5 months ago.
ok thanks
Expert:  Dan replied 5 months ago.

I have searched everywhere I can think of and it is just not available for download. You might try removing the other version you have installed and try installing version one first in case there is a conflict between the two programs. Other than that, I am out of ideas for you.

Customer: replied 5 months ago.
Ok thanks
Expert:  Dan replied 5 months ago.

Please let me know if I can be of any assistance.