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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a brand new power shot 360 HS and getting memory card

Customer Question

I have a brand new power shot 360 HS and getting memory card error. Format is not an option. Why can't I format the new card it is brand new also
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I suspect that your camera may be defective from the store or vendor.

How long ago was it bought, please?

The memory card error, especially if it appears for a card formerly usable in this very same camera at first, is a bad sign that I cannot mitigate. *If* the cards it refuses were usable in it previously, then it is 'broken', or defective from vendor or store or manufacturer, almost beyond any doubt.

Customer: replied 2 months ago.
Camera is brand new. If you can't mitigate I'm not paying for answer