How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Eos 5d sr aperture stuck on 5.6 i am in manual mode

Customer Question

eos 5d sr aperture stuck on 5.6 i am in manual mode
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I am sorry to hear about the problem. I would like to help solve it.

Please tell me first, what lens you are using with the 5DSR camera ?

And, does the problem happen with any other lens (or, do you only have the one lens to use with it) ?

Customer: replied 4 months ago.
all lens the camera was working fine last week I went through all programs i do not think I changed anything??
Expert:  Russell H. replied 4 months ago.

You could try doing a Factory Settings Reset on the camera body, and see if that alters the case.

By any chance, when you first found that the aperture setting was stuck, were you wearing a woven sweater, or a woolen garment of any kind ? Wool attracts static electricity, and handling electronics while wearing woolens (or sweaters) can cause discharge of static into the device, which may lead to severe problems. It's just a thought to mention.

Customer: replied 4 months ago.
no noting to do with with clothing i did clear all factory settings... I thought you would know a little more then me .. when i went on line you guys used a canon type logo to draw me in... I will pay the five dollar deposit But I feel scammed for the $26
Expert:  Russell H. replied 4 months ago.

I don't think you were scammed.

If you have any concerns about billing or charges, please contact

***@******.***

and they will take care of it for you. (I have no power over charges and billing, I just try to advise people on technical matters.)

I think you have done all you can do. There is most likely a problem in the lens assembly. It will probably have to be serviced (or replaced, at your choice - unless a warranty applies to it, in which case warranty servicing should be free of charge).

I'm sorry this case didn't turn out better.

(In case you would like a chance at a second opinion from another camera expert here, at no additional charge, I have Opted Out, opening the case to other Experts.)

Related Camera and Video Questions