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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I want to connect my g16 camera to my pc but i have window's

Customer Question

i want to connect my g16 camera to my pc but i have window's 7 & its not working
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 2 months ago.


I'm sorry about the issue. Was it working fine previously? Or is this a new Canon camera or new computer?

What happens when you turn on the camera and connect it to the computer with the camera's USB cable? Does it show in Start -> Computer on the computer? Does it show anything different on the camera's screen?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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