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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16880
Experience:  Over 16 years of experience installing and repairing electronics.
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I am trying to download pictures from my PowerShot SX280 HS

Customer Question

I am trying to download pictures from my PowerShot SX280 HS onto my iPad, which I have done dozens of times in the past. For some reason that I can't figure out, the camera isn't connecting. I have opened the CameraConnect ap on my iPad, and it is connected to wifi with the correct SSID shown on the iPad screen. I've chosen my IPad as the target device on the camera, but after searching the camera displays "Communication error" and "Device not found". The iPad displays "Camera not connected" and "Operate camera to establish a connection" but the camera is on. Any ideas?
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Pete replied 10 months ago.

Hi Cindy,

Have you tried restarting your wireless router also?

Customer: replied 10 months ago.
Hi Pete!
I'm traveling, so I don't have access to the router, but I've tried downloading from a hotel, 3 different restaurants and the cruise ship I'm currently on and the result is the same - the camera isn't connecting to the iPad.
Expert:  Pete replied 10 months ago.

Hi Cindy,

Many hotels and other public hotspot places will limit certain aspects of their wifi networks, so it may not work over them.

Can you try from a private wifi network and let me know?

Customer: replied 10 months ago.
I haven't had problems downloading at hotels before, but I will be off the boat today so will look for a private wifi and let you know.
Expert:  Pete replied 10 months ago.

Ok let me know how you get on.

Customer: replied 9 months ago.
Hi Pete!
I've tried numerous Internet connections, but with no luck. I'm going home on Saturday, so will try again there. At least that should tell me if the problem lies with the camera or the connection. Will let you know what happens.
Expert:  Pete replied 9 months ago.

Ok, thanks for the update!