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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9285
Experience:  8+ years of professional experience
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My LCD screen on my Olympus OM-D E-M5 has stopped working. I

Customer Question

My LCD screen on my Olympus OM-D E-M5 has stopped working. I can see no image through it. Images can only be seen through the image viewer.
Background: as I was setting up my camera to take a shot, I discovered that I had left my camera switched on overnight and had flattened the battery.
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

The camera may, unfortunately, have suffered from an undervoltaged condition. That can be as damaging as an overvoltage in some cases. (Ideally, the circuitry should have sensed this and shut the camera Off at a certain point - but it may not have, or not in time to prevent damage.)

The camera may well require repair - LCD screens that show nothing usually do require repair-servicing. But there are some things to try, and some questions to ask, first:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?