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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Casio exlim z77 camera and windows 10. I am unable

Customer Question

I have a Casio exlim z77 camera and windows 10.
I am unable to copy photos to my computer
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Are you currently able to view photos on the camera?

Are those photos still on the older computer?

What happens when you turn on the camera and connect it to the Windows 10 computer? Does it show up in File Explorer -> This PC?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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