Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Hello and thank you for your question. Please let me know if you still require assistance and I would be happy to help you.
I am a different expert and would be happy to continue working with you?
There are several utilities you can use to convert these files to usable jpg files. Go to this LINK and try this. If you have a problem with it, there are online services that will also convert the files for you.
Possibly. Try holding down the Control Key (Ctrl) while clicking several photos to see if you can choose more than one.
Correction! I just checked the program and the batch conversion option is only available with the paid version. I believe that is $19.95 if you want to check it out.
Norton will often times falsely flag programs as will other antivirus programs. The program is perfectly safe. Go ahead with the download.
How did your download go?