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Michael, Technician
Category: Camera and Video
Satisfied Customers: 8975
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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Olympus tough 860 started charging first time it was plugged

Customer Question

Olympus tough 860 started charging first time it was plugged into the wall abroad. But, stopped charging and won't turn on. It is a brand new camera. When plugged into a laptop, the orange light starts flickering at the top. ( Power button)but the screen doesn't turn on.
Please advise
Submitted: 3 months ago.
Category: Camera and Video
Customer: replied 3 months ago.
Tried to plug it in to the laptop again and now the orange light is No longer flickering.
Expert:  Michael replied 3 months ago.
Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.

How old is your Camera?

Also has it been dropped or bumped hard at all?

Thank you

Tech Michael

Customer: replied 3 months ago.
I just bought it 5 days ago. It has not been dropped or bumped at all.i t originally worked for a bit when plugged in abroad but it worked fine back home. Also, it seemed to turn on when plugged into a laptop. the orange light came on and then was flickering
Expert:  Michael replied 3 months ago.

Hi Thank you for that information. This Is an indication that there is an electronic component failure in the camera;-(

Its not a known issue so it means this is an isolated incident. The nature of electronic components is that they can fail anytime by design unfortunately.

Look at the space shuttle or the billion dollar Hulle telescope that needed replacement parts even when t was new lol.

Luckily for you it s just a camera, and your camera is so new you can exchange it at the store of purchase. I did some research for you and found that generally, this is an excellent camera. So I would stick with that same model if you like it.

Its fully covered under Olympus's warranty for 1 full year.

So they will replace it free of cost even of you no longer have the box;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you


Tech Michael