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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1446
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I received an lense error restart camera message. Canon

Customer Question

I received an lense error restart camera message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon power shot SX20IS
JA: What troubleshooting have you tried?
Customer: Replacing batteries taking batteries out and pitting back in.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Has your camera sustained any damage that you are aware of?

Customer: replied 4 months ago.
No
Expert:  Dan replied 4 months ago.

Look closely at the lens to see if it looks even all the way around.

Customer: replied 4 months ago.
It looks ok
Expert:  Dan replied 4 months ago.

Okay try this. Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The camera will try to autofocus while the lens is attempting to extend. You may need to try this a couple of times to get the lens to cycle.

Customer: replied 4 months ago.
It didn't work
Expert:  Dan replied 4 months ago.

Okay, the next thing I would like you to try is this. Remove the memory card and keep it removed, then remove and reinstall the batteries. When you turn the camera on with the card removed it may trigger a reset and engage the lens. If that works, turn the camera off and reinstall your memory card.

Customer: replied 4 months ago.
It didn't work either.
Expert:  Dan replied 4 months ago.

Try blowing compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. If you don't have any compressed air, try cycling the power and as you do gently try pulling the lens out with your fingers. You may need to do this several times as well.

Customer: replied 4 months ago.
That didn't work either.
Expert:  Dan replied 4 months ago.

Do you have the compressed air?

Customer: replied 4 months ago.
I used compressed air.
Expert:  Dan replied 4 months ago.

Is the lens completely retracted?

Customer: replied 4 months ago.
No it is in the middle
Expert:  Dan replied 4 months ago.

Try moving it side to side while you cycle the power.

Customer: replied 4 months ago.
I ended up pushing it in a little but it is still stuck.
Expert:  Dan replied 4 months ago.

Did it feel like it was stuck or did it move freely?

Customer: replied 4 months ago.
Stuck
Expert:  Dan replied 4 months ago.

Can you try pulling it out to see if you can re-align it?

Customer: replied 4 months ago.
It won't budge
Expert:  Dan replied 4 months ago.

Okay. I think we are beyond anything you will be able to do to correct this. You could take it to a repair shop, but the repair will probably cost as much as a new camera.

Customer: replied 4 months ago.
Ok thanks
Expert:  Dan replied 4 months ago.

You’re very welcome. It was a pleasure working with you!