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Russell H.
Russell H., Service Tech
Category: Camera and Video
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Experience:  8+ years of professional experience
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I have an Olympus E-M5 MarkII. The monitor is blank (no

Customer Question

I have an Olympus E-M5 MarkII. The monitor is blank (no image, information or menu) but I can see the image in the viewfinder. I have tried the LV button but nothing changes.
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Usually such an LCD problem is only curable by having the camera service-repaired, I'm sorry to have to say honestly.

There are some points, even if that is what the case amounts to, that need considering:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

This might possibly help, if the problem is not too long-continued and might be temporary:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Let me know the result, and also the points I asked about, and I will continue to advise you toward a solution.

Customer: replied 3 months ago.
The camera is 8 months old. I have already tried the actions you suggested. The camera has not been dropped, subjected to cold, heat, dirt, saltwater conditions. My question has not been answered.
Expert:  Russell H. replied 3 months ago.

It seems you are entitled to free repair of your camera: you have a camera that is within its warranty coverage period, whose warranty has not been voided by careless treatment (you have taken good care of your camera, in other words) and that needs servicing-repair to mend a 'broken' (not functional) LCD screen.

You have tried switching into, and out of, Live View mode, and the screen still shows nothing, nor does the screen show anything in response to the MENU button. So it *is* broken, assuredly.

Apply to Olympus America for repair-servicing, by way of the form on this page:

and go below the

REPAIR YOUR PRODUCT banner on the lower left hand side, to pursue having your camera repaired for free under warranty terms.

This is Olympus' warranty statement:

If this answers your question about your camera's blank/dead LCD screen, please rate my answer. Thanks.

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