How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6000
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I own a Nikon Coolpix S6500. I purchased my camera approx. 1

Customer Question

Hi. My name is Eileen. I own a Nikon Coolpix S6500. I purchased my camera approx. 1 year ago at Costco.
While taking pictures for the sale of my mom's house, my camera shut down, and it states
"lens error". I can not take any pictures, if I take the battery out and put it back, the camera comes on, but within seconds the focus gets cloudy and the camera shuts off.
What can I do? Is this fixable? Yikes!!! Help!!!
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell A. replied 3 months ago.


IF your camera is under a year old, it is still covered under Nikon's one-year warranty, therefore, the only safe thing to try before sending the camera for service is to use canned compressed air to blow out the area between the lens barrel and camera body since even a small amount of sand or grit can cause this problem but a camera this new should not experience this problem. Next, I would contact Nikon support directly by phone, (If it is still covered under the one year warranty)

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you are unable to us the warranty approach and you need "do it yourself" repair procedures, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Related Camera and Video Questions