How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15464
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

My Cannon MVX350i cam corder gives a message "remove

Customer Question

Hi Pearl my Cannon MVX350i cam corder gives a message "remove cassette" but it will not eject, it tries but fails to open to eject.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MVX350i E Cannon
JA: What troubleshooting have you tried?
Customer: Tried gently pulling the carriage upwards to release it
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Pete replied 3 months ago.

Hi there,

First, try connecting the camcorder to a power source, then try ejecting the cassette again. If there is not enough power, it can cause the cassette to not eject.

If that doesn't work, then the camcorder will need to be disassembled to retrieve the cassette, similar to what is shown here:

Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips greatly appreciated :)
Alternatively, please reply back if you need further assistance.

Expert:  Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?

Related Camera and Video Questions