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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15769
Experience:  Over 16 years of experience installing and repairing electronics.
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My old Mac died. I have a new one with OS 10.11.5. My

Customer Question

My old Mac died. I have a new one with OS 10.11.5. My EasyShare software won't run. I click the icon, and EasyShare seems to open for just a second and then collapses. I have many photos that I want to recover. How do I do that?
Thanks,
Grant Carson
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Pete replied 4 months ago.

Hi Grant

Customer: replied 4 months ago.
I'm ready to receive your answer. All I received was, "Hi, Grant."
Expert:  Pete replied 4 months ago.

Thanks for getting back to me, you were offline when I responded earlier.

Expert:  Pete replied 4 months ago.

Are you installing EasyShare from a disc?

Customer: replied 4 months ago.
Here now. Is EasyShare incompatible with my new operating system?Yes, I installed from a disk, but the disk isn't here nowl.
Expert:  Pete replied 4 months ago.

What version is it?

Expert:  Pete replied 4 months ago.

Try downloading version 6.1 from the following website - click on the grey Download button.

http://mac.brothersoft.com/kodak-easyshare.html

Let me know if it installs ok for you?

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Kindly rate my service positively.

You can reply back at any time if you need further instruction.

Thanks,

Pete.

Customer: replied 4 months ago.
Version 6.0.
Expert:  Pete replied 4 months ago.

Please try the v6.1 download mentioned previously when convenient for you to do so.

Customer: replied 4 months ago.
I get to the prompt, "Your install will start momentarily," but nothing happens.
Customer: replied 4 months ago.
I tried this three times.
Expert:  Pete replied 4 months ago.

Are you using Safari?

Do you have any popup blockers installed in Safari?

Have you checked your Downloads folder?

Customer: replied 4 months ago.
I'm using Firefox, although I have Safari as well. I had a popup blocker for Firefox, but I removed it and got the same result. I have Firefox configured to download to the desktop. I also checked the downloads folder. I'm beginning to think Easyshare is just incompatible with OS 10.11. I don't need for the software to work, but I would like to have the photos that were stored using Easyshare. No, I didn't back up the photos to the cloud.
Expert:  Pete replied 4 months ago.

Easyshare is very old software and is no longer updated or supported so may not run well on newer versions of OS X.

However the pictures that you stored with EasyShare should still be on your old computer somewhere - installing Easyshare will not help you find them if you cannot access the photos on your old computer.

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