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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15454
Experience:  Over 16 years of experience installing and repairing electronics.
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I have just hooked the system up first time and it is stuck

Customer Question

i have just hooked the system up for the first time and it is stuck on the initial screen, that says SAMSUNG Bios>10101>Return>etc... no mouse input working... nothing happening
JA: How long has this been going on?
Customer: since I turned it on for the first time 10 minutes ago
JA: What troubleshooting have you tried?
Customer: different mouse. unplugging for 2 minutes.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Camera and Video
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 3 months ago.


I am the person that will be helping you today.

May I ask for the full brand and model name of the device in question?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 3 months ago.
Samsung 10-camera pack SDH-C75100
Expert:  Jason Jones replied 3 months ago.

I am not familiar with that device.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 3 months ago.
Power lights on, on the dvr. Mouse blinking as if it is working. Ethernet port blinking like its working on back of the unit. A few cameras have the Red night vision lights illuminated, a few don't. But no interaction on the monitor
Expert:  Pete replied 3 months ago.

Hi there

It sounds like you have entered the BIOS setup menu.

Can you try powering off the system and power it on again, and let me know if it boots up normally?

Do not press any buttons until it fully boots.

Customer: replied 3 months ago.
I tried everything, had to return it. Bought another, worked perfectly under same scenario so the DVR was bad. Apparently not too uncommon on these SAMs model Samsung camera system. I read a few other people had the same problem. Anyway, that was 6 days ago, so I've already been up and running for a while now. Thanks.
Expert:  Pete replied 3 months ago.

Ok, glad to hear you got sorted!

Have a great day :)

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