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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6000
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a M1033 Kodak camera and get an error message that

Customer Question

I have a M1033 Kodak camera and get an error message that driver is no longer available, should I just give up and buy a new camera?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Kodak M1033 camera
JA: What troubleshooting have you tried?
Customer: Got on line and download a driver program, called an 800 number and got some lady on line from India that could not help but tried to sell me some tech support, told her that I just needed the driver, hung up after 15 minutes of hard sell.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell A. replied 3 months ago.


Unfortunately, most of the newer computer operating systems are not compatible with the direct USB connection from the camera to the computer for transferring photos and Kodak is basically out of business when it comes to older model camera models that they sold, so they have made no efforts to resolve these issues with new drivers.

As an alternative, because of multiple intermittent compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive USB memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows or even transfer them from the card into the Sony software. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you