Unfortunately, most of the newer computer operating systems are not compatible with the direct USB connection from the camera to the computer for transferring photos and Kodak is basically out of business when it comes to older model camera models that they sold, so they have made no efforts to resolve these issues with new drivers.
As an alternative, because of multiple intermittent compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive USB memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows or even transfer them from the card into the Sony software. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
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